PERFORMANCE MANAGEMENT
DR.RAKESH.R.PILLAI
Assistant Professor, Department of Management Studies,
G.K.M College of Management & Technology (GKMCMT),
University of Kerala,Thiruvananthapuram.
LAXMI BOOK PUBLICATION
258/34,Raviwar peth,
solapur-413005
cell :+91 9595359435
PERFORMANCE MANAGEMENT,
DR.RAKESH.R.PILLAI
© 2012 by Laxmi Book Publication, Solapur
All rights reserved. No part of this book may be reproduced in any
form, by mimeograph or any other means, without permission in
writing from the publisher.
ISBN-978-81-924687-9-2
Published by Laxmi Book Publication, 258/34, Raviwar Peth, Solapur
Maharashtra, India
Cell: 9595 359 435
www.isrj.net
Email ID: ayisrj@yahoo.in
PREFACE
Welcome to the first edition of Performance Management. This book is
intended to help you become more effective at managing human performance in
organizations. The topic of performance management involves more than simply
the evaluation of performance. Performance Management, at its best, is working
in partnership with workers in order to improve future performance. Of course,
future improvement requires accurate assessment of past and current
performance. You have to evaluate where you are in terms of performance in
order to have realistic and meaningful expectations for future performance.
However, effective performance management involves far more than simply
assessing the performance of workers.
Performance Management includes providing meaningful feedback,
collaborating with workers to solve performance problems, and developing
improved levels of performance. Performance Management should involve the
manager in diagnosing the sources of performance difficulties and in helping to
find the solutions to those problems. Managing performance requires
understanding of factors that influence performance, from ability and
motivation to factors external to the worker. A manager also needs to
understand the various options that might be employed as potential means to
improve performance. Effective performance management requires far more than
simply completing the annual appraisal form.
The framework of this book is meant to provide you with both increased
understanding and improved skill in managing performance. Each chapter of
this book begins with an overview of a part of the performance management
process. The purpose is to provide you with conceptual understanding of the
topic area. Understanding the contextual factors can help students and
managers carry out performance management more effectively.
DR.RAKESH.R
ACKNOWLEDGEMENTS
usually owe thanks to a great many people. This book is no exception.
I would like to thank and acknowledge my colleagues and many
people who supported me in the preparation of this text.
I would like to thank my parents, for instilling me the values of
hard work, education, empathy and integrity.
I also thank my family members, friends and well wishers for their
constant support and encouragement for this endeavour. I also thank
one and all who have directly or indirectly helped or supported me in
my work.
My sincere thanks to Dr.Ashok Yakkaldevi, of “Laxmi
Publications” for his involvement to make this publication successful.
Thank you Dr.Ashok, for your continued support.
I invite readers, both students and teachers to offer their
valuable suggestions as a feedback to me so as to improve the book in
its future editions.
CONTENTS
1. PERFORMANCE MANAGEMENT…………………………………… 1
2. PERFORMANCE MANAGEMENT PROCESS……………………… 57
3. JOB EVALUATION……………………………………………………. 96
4. MEASURING PERFORMANCE………………………………………. 137
5. DEVELOPING AND MAINTAINING PERFORMANCE
MANAGEMENT………………………………………………………… 172
CASE STUDIES………………………………………………………….. 198
BIBLIOGRAPHY……………………………………….……………… 216
